Job: Technical Support Specialist (Government)

Title Technical Support Specialist (Government)
Categories Programmers & Application Support
Terms of Employment Temporary Contract
Salary $20
Location Ottawa
Job Description

DUTIES

Provide second-level software allocation and license management support to NCR clients in an MS Windows XP and/or Windows 7 desktop environment.  This support includes Active Directory global group membership administration; tracking of license allocations, returns and reassignments; cataloguing of software assets; updating records details; coordination of installation automation activities; coordination of manual installations with IT Site Services technicians; research as required; and liaising with clients, internal sections, and external contacts (i.e. vendors).

 

Mandatory Criteria

Minimum one (1) year experience within the last two (2) years in providing desktop and client IT support in a Windows 2003 and/or Windows 2008 network and a Windows XP and/or Windows 7 desktop environment.  This support includes Active Directory administration, and both automated and manual software installation and troubleshooting.

 

Minimum one (1) year experience within the last two (2) years in supporting MS Office 2003, 2007 and/or 2010 automation suite.

 

Minimum one (1) year experience within the last two (2) years using BMC Magic or similar Service/Help Desk application.

 

Minimum one (1) year experience within the last two (2) years using Windows 2003 or Windows 2008 network, and Windows XP and/or Windows 7 desktop environment.

 

Minimum one (1) year experience within the last two (2) years using software license management: license allocation/assignment, tracking and maintaining licenses.

 

Must have a valid Security Clearance

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